Refund policy
At Novae Club, your satisfaction matters to us. While we do not offer returns or refunds, we are happy to provide exchanges under the conditions below.
Exchange Only Policy
We do not accept returns for refunds.
We offer exchanges only for eligible items.
Exchange Window
You may request an exchange within 14 days of receiving your order.
Eligibility Requirements
To qualify for an exchange, items must be:
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Unworn, unused, and unwashed
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In their original packaging
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In the same condition in which the item was received
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Free of odors, stains, or signs of wear
Items that do not meet these criteria may be denied.
Non-Exchangeable Items
The following cannot be exchanged:
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Sale or discounted items
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Final-sale products
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Gift cards
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Items marked as non-exchangeable
Exchange Process
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Contact us at Contact@NovaeClub.co.uk with your order number and the item you’d like to exchange.
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Once approved, you’ll receive instructions on how to send the item back.
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After we receive and inspect the item, we’ll ship your exchange.
Shipping
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Customers are responsible for return shipping costs for exchanges.
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If the exchange is due to our error (wrong item, defect), we will cover the shipping costs.